Online Dental Insurance, Dental Complaints
Complaints can happen. Often times however the person complains to the wrong person whether it to the insurance company or to the dentist/dental office.
If you are upset about your cost of services, make sure to check with your insurance benefits, confirm what is covered and how much. Often times when it comes to cost and coverage people did not take into account any waiting periods, deductibles, maximum limitations, UCR fees and percentage covered by the insurance company. One way to avoid any billing surprises is to submit your claim to the insurance company first for a quote of coverage’s before having work started. This helps you to know ahead of time your cost for services.
Normally when it comes to cost this is not a dental office issue, unless you have an HMO dental insurance plan and the dentist is not fallowing the fee schedule provided for services covered by the plan. Then you would call the insurance company to have them help you correct billing issue which are normally in error at that point and is generally taken care of in a timely manor. However, even with HMO insurance plans it is up to you to know your benefits and what is covered and what is not prior to having dental treatment started. The dentist dose not care what type of insurance plan you have, or if you are covered or not. He or she is advising treatment that they feel is best for your dental care needs. Therefore it up to you to let them know you want to stay within your insurance coverage’s and work with them based off that.
If your complaint is about your treatment received by the dentist. Talk to the dentist first. Most dentist are more the willing to help address any complains you have with them or their office staffing. Most insurance companies can not help you if you dislike the service you where provided but if you are using an in network dentist it is a good idea to call your insurance company about any problems you feel you are having with a plan provider. If a dental office receives too many complaints the insurance company may remove them as a provider of their plan. This may not help you but it may help others under the plan. However I would suggest this only after trying to resolve any matter with the dentist/dental office directly.
